Our General Terms & Conditions

Please ensure you read the terms and conditions specific to the membership plan you have chosen and provided to you at the time of joining. Please note you must be over 18 years old to purchase a membership. 16/17 years old must obtain permission from their parent/guardian who agrees to pay us any amounts that are due on your behalf should you default. They also agree to be responsible for your behaviour and actions. We reserve the right to request proof of age and to refuse membership.

Your Membership

1. 1. Your membership at Atrium Fitness begins on the date of joining and will continue on a rolling monthly basis unless it is a fixed-term or annual membership.
   2. Annual memberships require renewal upon expiration.

2. 3. Your membership is personal to you. You must not allow anyone else to use your membership and/or card.

Membership Payments:

1. The enrolment fee and first month’s payment must be made at the time of joining.

2. Monthly membership fees are payable regardless of usage.

3. Non-payment may result in additional charges.

4. If a payment fails and an alternative payment method is on file, we may attempt to collect the outstanding amount.

5. Memberships continue automatically unless cancelled with at least 14 days’ written notice before the next payment date via [email protected].

Minimum Age Requirement:

1. You must be 18+ to purchase a membership.16-17 Year Olds: Parental/guardian permission is required, and they accept responsibility for payments and conduct.

2. Proof of age may be requested at any time.

Membership Usage & Conduct

1. Membership grants access to club facilities in accordance with staff guidance and club rules. Members must comply with Club Rules & Etiquette, available on-site and online.

2. Atrium Fitness ensures safe and effective exercise programming, but participation is at your own risk. We are not liable for injuries, illness, or personal loss incurred while using the facilities.

Freezing Your Membership

1. Memberships may be frozen for up to 3 months per 12-month period at the club’s discretion.

2. A freeze request requires 7 days’ written notice before your next payment date.

3. Freezes must last for a minimum of 1 full month (partial months not allowed).

4. No charge applies for freezing up to 3 months.

4. If a membership is frozen and later cancelled, any frozen periods are payable.

5. Your payment method must remain active for the freeze to be valid.

6. Cancelling the payment method voids the freeze. Emails from external collection companies do not confirm membership cancellation.

Cancelling Your Membership

1. Memberships can be cancelled with 14 days’ written notice before the next payment date via [email protected].

2. Cancelling your payment method does not cancel your membership.

3. Failure to provide the required notice will result in a £30 non-payment charge.

4. Outstanding fees must be cleared before cancellation is finalised.

5. In the event of a member’s death, the membership will be terminated immediately.

6. Annual Paid in Full memberships are non-refundable.

7. Cancellation confirmation will be provided in writing via email or letter from Atrium Fitness. If you do not receive confirmation, assume your membership is still active and contact us for clarification.

8. The enrolment fee applies if you re-join in the future.

9. Automated emails from the collection provider does not constitute cancellation. You must receive an email or letter directly from Atrium Fitness to confirm cancellation.

Membership Fees & Payment Terms

1. Your monthly fee is based on the chosen membership package.

2. Payments are due on the same date each month via Direct Debit or Recurring Card Payment.

3. We will notify you 14 days in advance of any changes to membership fees.

4. Membership fees remain payable regardless of gym usage.

5. If a payment fails and an alternative method is available, we will attempt to collect the outstanding balance.

6. Annual memberships are non-refundable.

7. Joint memberships should be set up using a single payment method.

Club Facilities & Changes

1. Membership grants access to facilities based on your membership type. Some activities or services may incur additional charges.

2. Members must complete a PAR-Q form and may require an induction before using gym equipment.

3. Facility hours may change for public holidays, special events, or maintenance. Notices will be provided.

4. Atrium Fitness may update class schedules or withdraw specific facilities at any time.

5. No refunds will be given for closures or class cancellations.

6. Access is first-come, first-served; membership does not guarantee availability.

7. The club is not responsible for lost, stolen, or damaged property.

Club Access

1. Members must scan in and out at reception on each visit. A photo ID will be stored in our system for verification purposes.

2. 2. Your membership is personal to you. You must not allow anyone else to use your membership and/or card. Allowing someone else to access the club as you will result in your membership termination and extra fees will be charged.

Termination of Membership

Atrium Fitness reserves the right to suspend or terminate any membership if a member violates these terms or engages in inappropriate behaviour.

By purchasing a membership, you agree to these terms and conditions.

Last amended

*27th February 2025