Our Club Rules

Our aim is to provide a safe, welcoming, and enjoyable environment for everyone. By entering or using Atrium Fitness, members and guests agree to comply with these Club Rules and any reasonable instructions given by our team.

Failure to comply with these rules may result in the suspension or termination of your membership. Where a membership is terminated due to a serious or repeated breach of these rules, Atrium Fitness reserves the right to retain a proportionate amount of any pre-paid fees to cover reasonable administrative costs and losses.

Respect for Others

A Welcoming Environment: Everyone has the right to enjoy the club safely. Please treat our staff, members, and visitors with courtesy and respect at all times.Zero Tolerance: Verbal abuse, physical abuse, intimidation, harassment, discrimination, threatening behaviour, or aggressive conduct will not be tolerated under any circumstances.Resolving Issues: If you have a concern or complaint, please speak to a member of the team or email [email protected]. We are committed to resolving all issues promptly and fairly.

Health & Safety

Physical Condition: Members and guests use the facilities at their own risk. You should ensure you are physically fit to exercise. If you have any underlying medical conditions, please consult a doctor before using the facilities.Safe Conduct: Members must not behave in a reckless or dangerous manner, or use the facilities in a way that places themselves or others at risk.Prohibited Items: Weapons, imitation weapons, or any items capable of causing injury, alarm, or intimidation are strictly prohibited on the premises.Right of Removal: Atrium Fitness reserves the right to remove anyone from the premises immediately if their behaviour is deemed unsafe or inappropriate.CCTV: For the safety and security of our members and staff, CCTV is in operation throughout the public areas of the premises.

Personal Property

Gym Floor Hazards: To prevent trip hazards, bags and large personal items are not permitted on the gym floor or in the studios.Lockers: Lockers are provided for daily use only. Please bring your own padlock. Atrium Fitness cannot accept responsibility for the loss, theft, or damage of personal belongings left on the premises. Lockers will be cleared nightly.

Clothing and Hygiene

Attire: Suitable gym clothing and clean, supportive trainers must be worn when exercising. Tops must be worn at all times, including within the free weights area. Clothing must not present a safety risk (e.g., loose or dangling elements).Hygiene: Please wear clean training clothes and use deodorant. Members must wipe down equipment after use using the sanitising products provided.Changing Rooms: Please respect the privacy of others, leave the changing spaces clean, and avoid occupying more space than necessary.

Using & Caring for Equipment

Inductions & Advice: If you are unsure how to use any piece of equipment safely, please ask a member of the fitness team before attempting to use it.Responsible Use: Members are responsible for using equipment correctly, safely, and only for its intended purpose.Sharing Space: Please be considerate. Do not unnecessarily occupy equipment while resting, texting, or chatting. Allow others to "work in" between sets where appropriate.Equipment Care: Please treat all equipment with care. Do not deliberately drop weights or allow weight stacks to slam.Reporting Faults: Any damaged or faulty equipment must be reported to a member of staff immediately. Deliberate damage to club property may result in repair costs being charged to the member.Returning Equipment: Please return all equipment, including dumbbells, barbells, mats, and accessories, to their designated storage areas after use. Weight plates must be stripped from bars when you are finished.

Mobile Phones & Photography

Phone Calls: Please be considerate. Phone calls should be taken away from the gym floor and studios wherever possible.Headphones: Music, videos, and speakerphone calls must only be accessed via headphones, kept at a volume that does not disturb others.Photography & Filming: Photography or filming of other members or staff without their express, prior permission is strictly prohibited.Strict Prohibitions: The use of mobile phones, cameras, or video recording equipment of any kind is strictly prohibited within the pool area, spa facilities, and changing rooms.

Fitness Classes

Bookings: We recommend booking classes in advance via reception, phone, our website, or the Atrium Fitness app.Punctuality: Please arrive on time. Late arrivals may be refused entry if the instructor deems that missing the warm-up poses an injury risk or disrupts the class.Cancellations: If you cannot attend, please cancel as early as possible. Online cancellations can be made up to 6 hours before the class starts. If within 6 hours, please contact the club directly.No-Show / Late Cancellation Policy: To ensure fair access for all members, repeated late cancellations or failures to attend may result in a "strike" system:First strike: Warning recorded.Second strike: Further warning recorded.Third strike: Online class booking privileges suspended for 7 days.Continued misuse: May result in the permanent removal of online booking privileges. Atrium Fitness reserves the right to waive strikes under exceptional circumstances.

Pool & Spa Area

Signage: Please follow all poolside signage and staff instructions at all times.Hygiene: All users must shower thoroughly before entering the pool, spa, steam room, or sauna.Dress Code: Only recognised, appropriate swimwear may be worn. Outdoor footwear is strictly prohibited on the poolside.Prohibited Items: Food, alcohol, and glass items are strictly prohibited in the pool and spa areas.Safety: Running, diving, rough play, or any behaviour likely to endanger yourself or others is strictly prohibited.

Car Parking

Private Property: The car park immediately adjacent to and behind the club is private property and is not available for member parking.Alternative Parking: Members should utilise the nearby Paradise or Waitrose car parks. Please park responsibly and respect our local neighbours.

Smoking, Alcohol, and Drugs

Smoke-Free Zone: Smoking and vaping are strictly prohibited anywhere inside the building or immediately outside the club entrance.Substance Use: Members must not enter the club or use the facilities while under the influence of alcohol, illegal drugs, or performance-enhancing substances.

Commercial Activity

Unauthorised Business: Personal training, coaching, group instruction, commercial filming/photography, selling goods, or soliciting business within the club is strictly prohibited without prior written permission from Atrium Fitness management.Promotion: Members must not use the club, its noticeboards, or its digital spaces to advertise products or services without written consent. Unauthorised commercial activity may result in immediate removal and membership termination.

Children and Guests

Adults-Only Policy: Atrium Fitness is an adults-only health club. Children under the age of 16 are not permitted in any area of the club unless participating in an officially authorised Atrium Fitness event.Guests: Guests may only use the club with prior permission and in accordance with our Guest Policy. Members are fully responsible for the conduct of any guest they introduce to the club.

Lost Property

Retention: Lost property will be kept for 14 days. Unclaimed items will then be donated to charity, recycled, or disposed of.Immediate Disposal: For hygiene reasons, items such as underwear, swimwear, toiletries, water bottles, and opened food or drink will be disposed of immediately. Atrium Fitness accepts no liability for lost or stolen items.

Compliance & Amendments

Final Authority: Atrium Fitness reserves the right to refuse entry, suspend, or terminate any membership where, in our reasonable opinion, a member has breached these rules or acted in a way that negatively impacts the safety or well-being of others.Legal Reporting: Serious incidents involving illegal acts, abuse, or property damage will be reported to the relevant authorities, including the police.Rule Changes: These Club Rules may be updated periodically. The latest version will always be available on our website.